faulty item

[raquel19]

My keyboard & mouse set is 4 months old.  Both are faulty - the keyboard types whatever letters it likes and the mouse is really unpredictable.  I am unable to get HP support as I cannot identify a serial number, is there an alternative?

[Sneha_01]

Hi @raquel19,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your keyboard and mouse set is faulty and you're unable to find the serial number for HP support, here are some alternative steps you can take:

1. Check for Labels or Packaging:

• Look for any labels on the bottom of the keyboard or mouse that might have the serial number.
• If you still have the original packaging, the serial number may be printed on it.

2. Use HP Support Assistant:

• If you have the HP Support Assistant installed, it can help you identify your device and provide support options.
• Open the app, and it may show you product information without needing a serial number.

Please help us with the unit  serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support