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‎04-27-2020 06:39 AM

HP Recommended
Product: HP Gaming mouse M100S
Operating System: Microsoft Windows 10 (64-bit)

i have a

HP M100 Wired Gaming Optical Mouse (Black)

but i cant find the drivers can someone help me

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-02-2020 01:34 PM

HP Recommended

@Faceelool Welcome to HP Community!

 

I understand that you are facing issues with the mouse.

 

Do not worry. I will try to fix the issue.

 

Try the steps mentioned below:

 

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

  • 1.   Click on Start and type ‘Device Manager’. 

  • 2.   Click Device Manager. 

  • 3.   Click + sign next to Mouse. 

  • 4.   Right-click on mouse entry and choose "uninstall". 

  • 5.   Restart your computer. 

I would also suggest please update the BIOS, and Chipset drivers on your PC from our HP support website, using this link. Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Use this link to download the driver:- https://hp.care/2ok413d

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-02-2020 01:34 PM

HP Recommended

@Faceelool Welcome to HP Community!

 

I understand that you are facing issues with the mouse.

 

Do not worry. I will try to fix the issue.

 

Try the steps mentioned below:

 

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

  • 1.   Click on Start and type ‘Device Manager’. 

  • 2.   Click Device Manager. 

  • 3.   Click + sign next to Mouse. 

  • 4.   Right-click on mouse entry and choose "uninstall". 

  • 5.   Restart your computer. 

I would also suggest please update the BIOS, and Chipset drivers on your PC from our HP support website, using this link. Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Use this link to download the driver:- https://hp.care/2ok413d

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Was this reply helpful? Yes No

‎05-02-2020 02:36 PM

HP Recommended

thank you close this i found the drivers

Was this reply helpful? Yes No

‎05-02-2020 02:51 PM

HP Recommended

@Faceelool

 

Thank you for the update.

 

In the future, if you have any concerns. Please get back to us. 

 

We will assist you.

 

Have a nice day!!

Was this reply helpful? Yes No
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