hp reverb g2 controller dose not work

[stoice]

dear hp support and community 

I just bought hp reverb g2 but i had a problem with it 

when i was running the head set setup i encountered a problem in the left controller 

it wont pair to the head set 

when i turn it on it keeps on buzzing and flashing over and over again 

i tried some support/community solutions and troubleshooting but sadly non worked for me 

i tried to rest it i tried to change the battery i tried to manually pair it but nothing seems to work 

when i press the pair bouton on the bottom of the controller its stops flashing and buzzing but nothing else happing I tried to pier it then but it didn't work 

please help me Fugger this out and  and fix this issue

king regards 

mohammed 

[praveenbv]

Hi@ stoice,

Welcome to the HP Support Community!

Install and update the latest BIOS & video card drivers, once done, use the below steps: 

1. Open the controller's battery cover. 

2. Press and hold the pairing button. It is located below the batteries. 

3. Press and hold the Windows button for five seconds. 

4. Release both buttons simultaneously. The process of resetting should take about 15 seconds. 

5. Pair your motion controllers with your PC. 

Once done, try the below steps: 

1. Open the Mixed Reality Portal app on your PC. 

2. In the side menu click on see more. 

3. Select set up controllers. 

4. In the settings screen you now see, click add Bluetooth or other device. 

5. Open the battery door on your controllers. 

6. Press the small button below the batteries for 2 seconds until the lights flash. 

7. When the controllers appear in the list, click connect. 

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

Then repeat the process to turn them back on again and this should make them both appear in front of you. 

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady. 

Reverb G2 to support the notebook needs to be checked taking remote access to get to know it's a hardware or software issue.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!