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‎09-09-2021 04:18 PM

HP Recommended
Product: hp omen 15
Operating System: Microsoft Windows 10 (64-bit)

2021-09-09 (1).png

I DONT UNDERSTAND, WHEN I JUST TURN IT ON FOR THE FIRST TIME THE KEYBORD WAS WHITE, AND THEN OUT OF NOTHING IT DISSAPEAR AND WHEN I WENT TO CHECK ON THE APP, THAT MESSAGE APPEARED, HOPE ANYONE CAN HELP ME THANKS, im pretty sad ...

Category:
10 people had the same question
2 REPLIES 2

‎09-09-2021 09:54 PM

HP Recommended

@Kevias 

 

Does your machine have 4-zones keyboard ?

 

(a) If Yes you should see something like

 

           banhien_1-1630448639972.png

 

(b) Otherwise

 

         light studio bug.png

 

Looks like your machine does NOT have 4-zones keyboard.

 

Regards.

BH
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‎10-17-2021 09:01 AM - edited ‎10-17-2021 09:02 AM

HP Recommended

Hi, I have a 4zone laptop and until today the app ran perfectly. But out of nowhere, today it says your device is not supported...

My laptop is omen 17 cb-1006

1 person found this reply helpful
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