monitor omen 25i firmware update

[skad17]

Goodmorning, i’m having issue with the installation of the firmware on my monitor omen 25i (serial number:3CM203097W). 

every time I start the installation pop up the error in the attached photo. please help me.

[skad17]

 

[Raj_05]

Hi @skad17,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To help you with the firmware update issue on your HP Omen 25i monitor, we can try a few troubleshooting steps.

• Verify Compatibility: Ensure that the firmware update you are trying to install is specifically for the HP Omen 25i monitor model. Using incorrect firmware can cause errors.
• Download Latest Firmware: Check the HP support website for the latest firmware version for the Omen 25i. Sometimes errors occur due to outdated or incorrect files.
• Check Connections: Ensure that your monitor is properly connected to your computer and that all cables are securely attached.
• Run as Administrator: Try running the firmware update installer as an administrator. Right-click on the installer file and select "Run as administrator."
• Update Drivers: Make sure that your graphics drivers and any related software are up to date.
• Clear Temporary Files: Clear any temporary files that might be interfering with the installation. You can do this by using Disk Cleanup on Windows or manually deleting temporary files.
• Try a Different Port: If possible, connect the monitor to a different port on your computer or use a different cable to rule out connection issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support