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‎02-04-2025 05:52 AM

HP Recommended
Product: mouse not working
Operating System: Microsoft Windows 11

mouse second to second hang problem

Category:
1 REPLY 1

‎02-09-2025 02:32 AM

HP Recommended

@govind1311, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us resolve your issue, could you answer a few questions to get started?

 

  1. Is your mouse connected to a laptop or desktop?
  2. Are you using a wired or wireless mouse?
  3. If it’s a wireless mouse, is it connected via Bluetooth or through a USB receiver?
  4. Have you tried plugging the mouse into a different USB port (if it’s wired) or re-pairing it (if it’s wireless)?
  5. Is the mouse lag or hang occurring consistently, or does it seem to happen randomly?
  6. Have you tried using the mouse on another computer to see if the problem persists?

Also, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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