mouse wheel broken

[jasond29]

Brand new mouse, the wheel is physically broken, does not turn.  I cannot find any way to turn in a claim for it.  The website does not recognize the serial number in most places.  The virtual assistant says the warranty expired in 2013, but I just bought it a couple of months ago.  I just want a mouse that works.  I bought it when I ordered my new computer, but it has never worked.  I can't find anyway after wasting way too much time searching the site to get support, please help!

[Prométhée]

good morning
if you bought it from hp site, you need to contact hp directly
If you went through another site, contact them
You will certainly need your invoice, to justify the date of purchase.

Contact HP

[jasond29]

That's the problem, I cant figure out how to contact them, yes I bought it through the HP site.  I go to the contact page and it asks me to check warranty first, but it doesnt recognize the Serial Number.   How do I get ahold of HP???

[Prométhée]

Are you sure the number is correct?
send me the product number, and the serial number, in private
just to see, I delete everything then

Since you bought a laptop with it, try the laptop number.

[Prométhée]

Sorry, there is a problem, but I can't tell what's wrong HP was unable to find a match based on the information provided One or more of the following pieces of information you submitted is incorrect. Please review this information and correct any errors.

• Country of purchase: Verify that your product was purchased in the country selected
• Serial Number: Verify that your serial number is entered correctly
• Product Number: Verify that your product number is entered correctly

I send a request to moderation so that we take care of you if possible

[Riddle_Decipher]

@jasond29 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

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