my hp 24x 144hz monitor is locking me to 60hz and not giving the option for 144hz

[sparep11]

my monitor is locking itself to 60hz, on windows, the monitor itself and nvidia control panel the option for 144hz is gone, despite me using 144hz for over a year, however the option is now gone and if i attempt to play on 144hz ( through the use of custom resolution and refresh rate testing in the nvidia control panel) the monitor goes black and displays a ' no input detected message, switch back to 1920x1080 @60hz ' message, i need this fixed as games on low refresh rates are not enjoyable and the monitor is failing me currently. 

[banhien]

@sparep11 

The monitor supports FHD (1920 x 1080 @ 60 Hz) max. Its specs:

           https://support.hp.com/au-en/document/c06434556

What is your machine ? How do you connect them ? You are saying "nvidia control panel the option for 144hz is gone, despite me using 144hz for over a year", I don't believe that on same monitor.

Regards.

[sparep11]

how is the monitors max 60hz when the monitors name is 144hz? IF this is so then the product violates naming and consumer rights laws and i am eligible to sue as well as report you to the government body that rules over hp, so, i ask again, why can my monitor not run 1920x1080 @ 144hz?

[NonSequitur777]

Hi Sparep11, Wait a second: would you please provide the specific p/n (not serial number!) of your gaming monitor?

Your p/n should end with "#ABA".

If it is the case that the p/n matches any of these three 24-inch HP gaming monitors, then your monitor should have a 144 Hz refresh rate + AMD FreeSync technology: 2W922AA#ABA, 9EK40AA#ABA, or: 2W924AA#ABA