omen 27 165hz monitor keeps going into facroty mode

[jbevs]

product number: Z4D33AA

I turned off my computer and the display started going through a color sequence. when I clicked on the menu button it said that the monitor was in factory mode. I have to change the monitor settings every time I start my computer now and it does not overclock to 165hz anymore. 

[Riddle_Decipher]

@jbevs I would require more information regarding this:

• Did you try the monitor on a different computer?
• Did you update the graphics drivers of your computer and check again?
• Are you referring to auto-detect mode when the monitor is turned on? Could you elaborate?

As for the refresh rates, try these steps:

• Please check the product specs of the Monitor: Click here for details

Scan range

• Horizontal:
• 34k-222kHz (DP) Overclock off
• 34k-240kHz (DP) Overclock on
• 30k-140kHz (HDMI)

Vertical:

• 30-144Hz (DP) Overclock off
• 30-165Hz (DP) Overclock on
• 24-60Hz (HDMI)
• It states that the feature is supported with overclock on.

• try the monitor on a different computer with a better High-end graphics card if that is possible.
• If the issue continues, then update the graphics drivers on the computer and check again.
• This should fix the issue for you. If it does not then it is a limitation of the graphics card.
• Hope this answers your question.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, 

P.S: Welcome to HP Community 😉

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