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‎07-28-2020 04:32 AM - last edited on ‎07-28-2020 06:26 AM by Retired

HP Recommended
Product: wireless keyboard & mouse G33M.
Operating System: Microsoft Windows 10 (32-bit)

my hp wireless keyboard and mouse model no.G33M whose usb receiver is lost so I wanted to ask the hp costumer care that if available by taking the 'S/n' no. or any thing else available on my mouse can you give me a usb receiver to make work my mouse  and the mouse is way few years old .    

my phone. is [Private Information removed].  and my email id is : [Private Information removed]

 please help me with it . hp customer are 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2020 03:04 PM

HP Recommended

@Aniket30904 

 

Are you sure it is G33M ?  Using Google I can only find the closest result

 

          https://support.hp.com/us-en/document/c02563089

 

The mouse does not support 5-Link receiver therefore you have to buy a new set because re-program a new receiver to get new code to match may cost more than buying a new set.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎07-28-2020 03:04 PM

HP Recommended

@Aniket30904 

 

Are you sure it is G33M ?  Using Google I can only find the closest result

 

          https://support.hp.com/us-en/document/c02563089

 

The mouse does not support 5-Link receiver therefore you have to buy a new set because re-program a new receiver to get new code to match may cost more than buying a new set.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
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