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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
omen 30L gt13-0024
Microsoft Windows 10 (64-bit)

Whenever I run games, my PC crashes to a black screen. However, sometimes it will restart instead of going to a black screen. Additionally, the audio still lingers for a few seconds up to minutes after the crash, it seems to be random. 

Hardware:

Ryzen 7 3700x

Moria3 MOBO

RTX 2060

2x 8gb HyperX Fury RAM

256 m.2 ssd & 1tb hdd

I remember that when I originally got this pc, I had similar issues and returned it. The technician at Best Buy suspected that it may be an issue with the GPU, so I think that this issue is the same. 

8 REPLIES 8
HP Recommended

Hello
it is now no longer guaranteed?
If you already had this problem, that your dealer did nothing, I advise you to go back to see him!

you have a possible hardware problem
graphics card, overheating, another component may be

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

My warranty expired about a month ago, so I can’t return it or get it fixed. When I first got the pc and I had the same issue, I returned it and got a new pc, but it was the same model. I think there is an issue present with how this specific manufacturer OEM gpu is made which causes this issue, because I have seen others on this board with the same problem.

HP Recommended

Update:

I tested my pc with a different gpu, and it worked fine. This confirms that the gpu has gone bad, though I still don't know why. However, the gpu that I used to test this isn't mine, I'm just borrowing it, so I still need a more permanent solution to this, if there is one. 

HP Recommended

Sorry I just got home!
Since no longer guaranteed, that's what I would have proposed, try another graphics card
But see the one we gave you, what model, what power supply required?
Normally it should be fine, but I see here that it is a 500w box..
if the power supply is not powerful enough, then you may have no choice but to buy a graphics card
Try to see if your graphics card can work in another computer..

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

A friend offered to test my gpu in his pc, so I’ll get to see if it works on different hardware. Also, there’s a micro center near me, so I could bring in my gpu to have it looked at by one of their technicians. I’ll get back once my friend’s done testing it.

HP Recommended

Ok , so I'm waiting for your news

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

So I finally got my gpu back from my friend. All the tests he ran on it came up with the same issues. It would load for a little bit, and then crash. He tried to run the Heaven benchmark, but it also crashed. I’m probably going to take it to micro center next and see if I can get a diagnosis. Also, I recently learned about RMA, which means I might be able to return the gpu and get a refund from HP

HP Recommended

Yes, try because the warranty expired a short time ago..
But don't get the wrong idea, it may be complicated, if not impossible.
But give me the result, if possible
Well, sorry, I can't do anything more here, for you, since it's material, as I thought..

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Windows 11 22h2 inside , user

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