Reverb G2 Cable replacement

[Koerner1996]

Hello, 

first thing i want to mention is that the HP Site says my Warranty for the Reverb G2 is gone. I bought this Device in May 2021, so its under waranty as far as i know. Picture  added. 

Since i got the Reverb, i had some issues in connection as it only works at 1 USb Port.. and many sound Issues where it gets disconnected at sound-Device, but the Picture stays like it should.

I´ve read about that this issue most likely comes from the Cable, and that there´s a replaceable one, which fixes the issues. 

As i couldn´t find any E-mail to connect to the Support, i´m trying it here.

I hope you can help me with fixing my issue as its sometimes really hard to enjoy gaming because of the many issues. And thats for 700€....

Sorry for bad English and PC Specs are as followed:

Ryzen 5 1600x 

MSI RTX 2070 S

MSI x370 Gaming pro Carbon

32GB GSkill Trident 3200 RAM

[NonSequitur777]

@Koerner1996,

Depending on where you live (somewhere in the EU I assume), this part is easily available such as here: 22J68AA | HP Reverb G2 Headset Cable (v2) (6 Meters) - Shop (immersive-display.com) or here: GENUINE HP Reverb G2 VR Headset 6m Cable M18238-001 M52188-001 L72080-001 | eBay -just look for HP part number M52188-001.

Kind Regards,

NonSequitur777