Reverb G2 cannot install Windows Mixed Reality

[paulcc123]

I am using RTX3080 and Win 11, it was said that the graphic drivers WDDM 3.0 didn't meet the requirement when i install the window mixed reality. anyone could help? thx

[Dilip_18]

Hi@paulcc123,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Reverb G2 Virtual Reality Headset is not working correctly.  

Check the current version:

Attach the Headset to the Host (PC), and then open Device Manager.

Locate Mixed Reality Devices.

Right-click HP Reverb Virtual Reality Headset G2 or HP Reverb G2 Omnicept, and then click Properties.

Click the Driver tab to check the version.

Update the driver:

Windows Update automatically updates the driver when enabled. To update the driver using Windows Update:

Right-click Start, and then click Settings.

Click Update & Security > Windows Update > Check for updates.

Follow the on-screen instructions to complete the update. 

I have a few recommendations 

• Windows 11 and high end pc with 3090 card will not have any issues with Reverb G2
• Mixed Reality Portal is updated via the Microsoft Store app. 
• Try reinstall Mixed reality and remove the cables and replace them in the sequence recommended by the manufacturer.
• Check for Windows updates

Hope this helps! Keep me posted. 

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