hp reverb g2 error 7-14

[Dibiase]

I was on 1909 and I couldn’t getting it working using any of the ports on my x570 motherboard. I was able to get it to work by plugging it into the USB port on my monitor.  I updated to 2004 today and it didn’t change anything. 

[madrobby]

Same issue, I'm on a ASUS Prime Pro X570 motherboard. Anyone at HP reading these threads? Do you guys don't do any quality assurance?

[chuckyou999999]

Thanks, it now works! And thanks to all the others who have been helpful on this post!

[madrobby]

Chuckyou999999, could you please let us know _what exactly_ worked for you to fix this?

[chuckyou999999]

If you have sata power going into case usb ports (separate from motherboard) try using those. It's how I got mine going.

[chuckyou999999]

Asus x570 ROG strix gaming-e Motherboard (AMD)

PSU: EVGA 750 GQ, 80+ GOLD 750W, Semi Modular

GPU: Msi Rx 5700 xt mech oc

CPU: Ryzen 7 3800x

RAM: 64GB DDR4 3200

It took some bouncing around and I've been sick so my attempts were sporadic. But here's how it went:

- Plugged in HP G2, auto installed WMR. Got code 7-14

- Tried moving around usb and displayport inputs. No luck.

- Uninstalled WMR and Reinstalled WMR. Reboot pc. No luck.

- More moving usb, rebooting, reinstalling. No luck.

- Went to store got VANTEC 2P USB 3.1 GEN2 A/C PCIE, installed it. Used new pcie card usb type-c. No luck. Still error 7-14.

- I realized I need to attach VANTEC 2P USB 3.1 GEN2 A/C PCIE to my power supply but I couldn't remember which of the 3 (1st, 2nd, or 3rd) port I am supposed to use when only using one of them (I've had a problem with this before ? something like you have to use the 1st in line? I still don't remember). So I tried all positions (1st, 2nd, 3rd) into the new PCIe card. Still nothing. Error 7-14.

- On last ditch effort, I decided to plug the HP G2 usb type-c (*using type-A adapter) into my front panel usb port (*which has it's own power connection to PSU) and it finnally worked. *but* I had to uninstal WMR 1st* reboot. Then plugged in the HP G2 (using front panel for usb). Reinstalled WMR, plugged in, no error.

I have been sick and not messing with this but I plan on trying the PCIe card again - I may have it hooked up wrong to the psu. But I will update this. Also, another possible tip: uninstall and reinstall WMR when trying new things***

I hope this helps!

VANTEC 2P USB 3.1 GEN2 A/C PCIE

[devonuto]

Same issue with Asus PRIME X570-P, 3700X and MSI 3070.

Video card is mounted vertically, so no room to mount a USB card for me 😞

[Dibiase]

You could try a USB hub. I plugged my G2 into the hub built into my monitor and it has been working flawlessly. 

[inkkling]

Ok I've found a fix that is working for me. Like many have reported, a USB 3.0 pcie card did the trick and I no longer have any issues with the audio cutting in and out. The specific model I used is a Startech model #PEXUSB312EIC. The only issue with it is the USB-C port. It gives me a 7-14. But the other 3.0 ports work flawlessly with the adapter included with the G2. I highly suggest updating drivers from Startech's product page and don't rely on the default drivers installed by Windows.

I have a feeling this still won't solve EVERYONE'S issues, because I tried a card prior to this that was working with others mobos but didn't work with mine. But it's a suggestion in case anyone wants to try it out.

[madrobby]

Heads-up: I got an UNPOWERED Anker USB 3.0 hub, connected it to a USB 3 port on the back of my computer, connected the headset via the USB C to A adapter and boom, headset is recognized and works.

This is the specific USB hub:

Anker 4-Port USB 3.0 Hub, Ultra-Slim Data USB Hub with 2 ft Extended Cable [Charging Not Supported], for MacBook, Mac Pro, Mac mini, iMac, Surface Pro, XPS, PC, Flash Drive, Mobile HDD https://www.amazon.com/dp/B07L32B9C2/ref=cm_sw_r_cp_api_fabt1_79-WFb4ZGWHB3