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MGG97
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Message 1 of 4
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2.1 gb of RAM is hardware reserved

HP Recommended
HP Pavilion Gaming Desktop 690-0010
Microsoft Windows 10 (64-bit)

I asked this question before and did not receive a good answer. For some reason it is showing that 2.1 gb of my RAM is hardware reserved. It is not the RAM stick because i bought 2 new ones but the it still reserves 2.1gb. How can I fix so I can use all the RAM. I know its because microsoft ready play. So how do I fix this.

 
 
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banhien
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Message 2 of 4
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HP Recommended

@MGG97 

 

That is a known issue which is related to AMD processors. Please check the following article:.


                  https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                  https://www.microsoft.com/playready/overview/


Regards.

BH
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MGG97
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Message 3 of 4
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Okay. I know what the issue is. How do I stop it from reserving it then?

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Prométhée
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Hello
this is not possible, otherwise it would be indicated in the document

but it remains curious as a practice.
the only option is to add more memory

 

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