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‎03-01-2023 09:33 PM - edited ‎03-01-2023 09:47 PM

HP Recommended
Product: OMEN 30L Desktop PC IDS Base Models (Orisa30A)

Screen 1 screen went black and PC froze.After reboot getting 3 long, 3 short beeps and shutdown.Never  booted to Windows again. Display shows no signal. Cables  tested good.Tried BIOS reset per HP -no result.Removed and  re-plugged graphics, ram, power supply, SSD. Removed CMOS battery, tried to clear bios  by jumper, swap graphics card- no result.  Is it  BIOS or MB failed?

Category:
4 REPLIES 4

‎03-02-2023 10:57 AM

HP Recommended

hi

 

https://support.hp.com/us-en/document/ish_1997210-1528385-16

The red light blinks three times, and then three, short white light blinks (3 long red, 3 short white)

This condition indicates a potential graphic chip failure.

Contact HP Customer Support for further assistance.

 

according to this, there would be problem at the graphic level
So if you tried without the graphics card, then the motherboard / processor will allow it!
try with another graphics card, compatible
that all the tests are negative, the last option seems to me to be the processor, or the **bleep** motherboard

no longer under warranty?

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Windows 11 22h2 inside , user

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‎03-02-2023 05:23 PM

HP Recommended

Thanks for the response.

I tried  all options named in the article.

Tried BIOS recovery using  keys (Windows+B)and (Windows+V);

Install known good graphics card+ BIOS recovery;

Removed ram;

Removed CMOS battery for overnight and installed ram to different slot, started - no signal,but no  beeps.waiting to see what happens as of now.

 Yes, PC is  out  of warranty.HP support Digital assistant and call robot  keeps running me around. HP site is broken- wont allow to pick anything from drop down list and proceed to download files or firmware.  PC  model  GT13-1380Z  MB Hana(Orisa30A),Ryzen 5600X,Kingston RAM,AMD graphics card.

Need BIOS file for  re-flash.

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‎03-03-2023 04:38 AM

HP Recommended

hi

small problem with this model I find it here:

https://www.hp.com/us-en/shop/pdp/omen-by-hp-30l-gaming-desktop-pc-gt13-1380z-38t60av-1

 

with the P/n number it gives me this page , but no pilot page, I don't know if it's from me

https://support.hp.com/us-en/product/omen-30l-desktop-pc-gt13-1000a/2100404772/model/2100404777?sku=...

.. but we have the series here, with the Hana motherboard

  • HP name: Hana

  • SSID: 8876

https://support.hp.com/us-en/product/omen-30l-desktop-pc-gt13-1000a/2100404772/product-info

so I don't know if this will help but you have the bios available here:

HP Consumer Desktop PC BIOS Update (ROM Family SSID 8876)

 

 

F.15 Rev.A13.8 MBNov 16, 2022Download

 Updating the BIOS (Basic Input Output System)

 

if that doesn't work see if this can apply and help:

https://h30434.www3.hp.com/t5/Gaming-Desktops/Fix-For-The-F-57-BIOS-Bug-Which-Causes-Windows-10-amp-...

 

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Windows 11 22h2 inside , user

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‎03-03-2023 05:05 PM

HP Recommended

Theres posts everyone around internet multiple people having this same issue right now. 

 

Im having the same issue and i've been searching HP's answer for this everywhere.

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