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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-25-2019 04:01 PM

HP Recommended

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When i open my pc i got this can someone help me ?

1 person had the same question
3 REPLIES 3

‎02-25-2019 09:36 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This error usually means your primary HDD or SSD may have failed.

 

A SATA power or data cable may have come loose. This would also cause this error.

 

You would have to visually inspect and reseat connections to the storage device and the motherboard to verify the connections are good.

 

You can run HP Diagnostics (Link) to check storage device health status.

 

Regards

 

 

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‎02-26-2019 07:22 AM

HP Recommended

Is this easy fix? I just got this pc i dont wanna lose it .if i go pc fix shop ask them?

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‎02-26-2019 11:58 AM - edited ‎02-26-2019 11:59 AM

HP Recommended

Hi Clary1,

 

You should be in warranty if your PC is brand new.

 

Did you take a look at the SATA power and data cables to verify they are properly seated?

 

Contact HP Support (Link) for warranty service if the cables are securely connected to the motherboard and the storage device.

 

Regards

 

 

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