About HP VICTUS LAPTOP PROBLEM

[Apeingaarya]

I have HP Victus Gaming Laptop 16-r0011ne

The screen starts flashing and then the power turns off. Pushing the power button probably doesn't do anything. the "hard reset" procedure and attempt it by pulling the charging cable, and then holding the power button for 10+ seconds.

@HPSupport
It may come back on.... it may not. For this example, lets say it does. Cool! It boots up. Then the screen starts flashing again and it turns off.Right now it has been sitting like this for over 2 days. The laptop is technically on because the fans are running and my controller connects, but the screen is unresponsive and the keyboard is not working at all. I cannot even shut it down properly because keyboard not respond.I have not serviced the laptop in about 2 years, it’s gaming laptop till now not played one game after two years these problem occurred. I am trying to figure out what this could be. Could it still be the hall sensor? Could overheating or a heat sensor issue cause something like this? Or does this sound more like a GPU or motherboard problem? I am really hoping it is not something that serious.I would really appreciate any guidance HP authorised person saying that motherboard problem or GPU issues but he told i am not do that work then how he became HP authorised service provider 🤕🤕🤕
Thanks in advance.
My laptop:- HP Victus Gaming Laptop 16-r0011ne

[Rita_R2]

Hi, @Apeingaarya, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue:

 HP Laptop Black Screen on Startup | Official HP Support Guide - YouTube

Understanding HP Notebook PC Light and Beep Codes | HP Notebooks | HP | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support