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Message 1 of 2
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BIOS update triggered a Bitlocker lock-out and OS Boot sequence does not enable Win Image read

HP Recommended
Omen 845
Microsoft Windows 10 (64-bit)

I have searched my OneDrive business and personal and can't find the recovery key. So i'm girding for having to do a clean install. And i'm thwarted there too:  can't figure out how to get to recovery environment. I believe I've tried them all -- and most just result in power off.


HP Support Agent
HP Support Agent
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Message 2 of 2
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Welcome to the HP Support Community!


I reviewed your post and I understand that the computer is asking for the Bitlocker password.


Don’t worry, I assure you I will try my best to get this sorted.


If you don’t have the Bitlocker recovery key then you will not be able to log in. I recommend you contact support and they will assist you in this regard.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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