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‎02-11-2024 08:57 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

When I try to turn on my computer there is the logo then it turns off. I tried everything. I can not open the safe mode. When I open diagnostic with f2 it says that the charge status is not available. What do I have to do? Buy new battery? 

I tried all f4, 5, 6, 10, 11, 12 and nothing works. Windows + V it says 502. 

The error number for the battery is 601. 

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