• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-13-2025 03:07 AM

HP Recommended
  • My battery health is 100% even after 355 charge cycle and 5 years sence I bought the laptop but the battery is not performing good sometimes it shutdown at 25% or 30% and it last only 1 hour after full charge....what should I do change it?
Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2025 01:32 PM

HP Recommended

Hi @Rachit88 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your laptop battery is giving inaccurate health readings despite its age and performance issues. After 5 years and 355 charge cycles, it's not uncommon for a battery to degrade, even if the health indicator shows 100%. Here are some steps to address the issue:

1. Calibrate the Battery

  • Fully charge the battery to 100%.
  • Use the laptop until it shuts down due to low battery (avoid hibernation or sleep mode).
  • Recharge it to 100% without interruption.
  • This process can help recalibrate the battery's charge level indicators.

2. Check for Power Settings

  • Go to Control Panel > Power Options and ensure the power plan is optimized for performance.
  • Adjust the Low Battery Level and Critical Battery Level settings to ensure the laptop doesn't shut down prematurely.

3. Run a Battery Diagnostic

  • Use the built-in HP Support Assistant to run a battery diagnostic test.
  • Open the app, navigate to Battery Check, and follow the prompts to assess the battery's condition.

4. Update BIOS and Drivers

  • Visit the HP Support page for your laptop model.
  • Download and install the latest BIOS and chipset drivers, as these updates can improve battery management.

5. Consider Replacing the Battery

  • If the battery continues to underperform, it may be time to replace it.
  • Check for a genuine replacement battery from HP or an authorized retailer to ensure compatibility and safety.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.

View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎04-14-2025 01:32 PM

HP Recommended

Hi @Rachit88 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your laptop battery is giving inaccurate health readings despite its age and performance issues. After 5 years and 355 charge cycles, it's not uncommon for a battery to degrade, even if the health indicator shows 100%. Here are some steps to address the issue:

1. Calibrate the Battery

  • Fully charge the battery to 100%.
  • Use the laptop until it shuts down due to low battery (avoid hibernation or sleep mode).
  • Recharge it to 100% without interruption.
  • This process can help recalibrate the battery's charge level indicators.

2. Check for Power Settings

  • Go to Control Panel > Power Options and ensure the power plan is optimized for performance.
  • Adjust the Low Battery Level and Critical Battery Level settings to ensure the laptop doesn't shut down prematurely.

3. Run a Battery Diagnostic

  • Use the built-in HP Support Assistant to run a battery diagnostic test.
  • Open the app, navigate to Battery Check, and follow the prompts to assess the battery's condition.

4. Update BIOS and Drivers

  • Visit the HP Support page for your laptop model.
  • Download and install the latest BIOS and chipset drivers, as these updates can improve battery management.

5. Consider Replacing the Battery

  • If the battery continues to underperform, it may be time to replace it.
  • Check for a genuine replacement battery from HP or an authorized retailer to ensure compatibility and safety.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.