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HP Recommended
HP Pavillion 690-0067c
Microsoft Windows 10 (64-bit)

I've had my computer for about 2 years now, when I first got it, I had this issue. I took it to a friend of mine and he just took out a ram stick and it worked perfectly fine. Fast forward a year  , it starts doing to same thing. I figured the RAM stick probably needs to be replaced, so I buy a replacement to no avail. Everything on/in it was what it came with , no mods or anything. 

 

The fans cut on, and the led power light comes on and gives me 3 long beeps, 2 short. No screen ,doesn't even pick up any kind of keyboard or mouse I have hooked up.

 

I've made sure the RAM sticks and RAM holders are clear and clicked, I've seen countless videos and countless questions asked online, followed every single thing I could find in hopes to find some thing that will fix it, but haven't found anything to fix this. I really don't want to accept I spent 700$ on something that won't work anymore. Any advice helps!

1 REPLY 1
HP Recommended

@trying2staycalm

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. This seems like a hardware issue with the computer. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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