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Staticj
Level 2
22 18 0 9
Message 1 of 4
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HP Recommended

Beware of virtual chat text support

Pavilion 690-0024
Microsoft Windows 10 (64-bit)

Had a virtual chat support rep by the name of Prashant remote access into my new computer and changed a setting to cause the comoucom to go into a crash loop. I spent the last few days installing and configuring software only to have to reinstall Windows and start all over again. I'm really upset right now. Is there somewhere I can launch a formal complaint?

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Moderator
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Message 2 of 4
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HP Recommended

Beware of virtual chat text support

@Staticj

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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Staticj
Level 2
22 18 0 9
Message 3 of 4
140
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HP Recommended

Beware of virtual chat text support

Yes I spoke to an agent on the phone that eventually guided me to recovery mode. Now I have to redo everything which took me hours to begin with because a HP virtual chat made a really bad error. 

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Staticj
Level 2
22 18 0 9
Message 4 of 4
106
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HP Recommended

Beware of virtual chat text support

It wasn't a scam artist and now I attempted 2 recovery processes and they failed. Each session lasting about 2-3 hours. Due to HP's tech support, my brand new machine isn't working. 

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