Bios Firmware Update - Attestation Error

[JD831]

Tried playing the new call of duty beta, however I got an error message saying "Attestation failure, Bios firmware needs update." Apparently my tpm manufacturer/version is AMD 3.92.0.5 and any of them with an "0" have this bug since Cod's Ricochet enhancements. Is there a way for me to update the BIOS to a version that eliminates this bug? I tried a couple BIOS updates already but nothing seemed to help. Any help is greatly appreciated. 

[NonSequitur777]

@JD831,

You have correctly identified the important part of the problem: AMD fTPM firmware 3.92.0.5 is currently flagged by Call of Duty's Secure Attestation system.

I checked Activision's current documentation before responding, and it specifically states:

AMD 3.92.0.5 — Requires firmware update

while:

AMD 3.92.5.5 — OK

Activision also says to contact the motherboard manufacturer to determine whether the required firmware update is available.

So, your diagnosis is correct.

However, I want to correct several things before you attempt the procedure suggested elsewhere.

Please DON'T disable/clear the TPM or reset Secure Boot keys yet.

Those steps do not update the AMD fTPM firmware from 3.92.0.5 to a newer revision.

Clearing the TPM is also unnecessary at this stage and can have consequences for TPM-protected credentials and BitLocker/device encryption.

Likewise, restoring Secure Boot keys does not update the AMD fTPM firmware. These are separate components of the platform security architecture.

There is another important issue with the BIOS recommendation.

I would not tell you to install "F.32 or higher" yet.

The OMEN 30L GT13-1000a (207P7AV) was produced with more than one motherboard configuration, and the correct BIOS depends on the actual system board.

In other words:

207P7AV alone is not sufficient for me to identify the correct BIOS package.

We need to identify your motherboard first.

Please give me these three pieces of information.

1. Motherboard / BaseBoard Product:

Press: Windows + R

type: msinfo32

and press Enter.

In System Information, find:

BaseBoard Manufacturer

BaseBoard Product

BaseBoard Version

Please post those three lines.

The BaseBoard Product is particularly important. It will look something like an HP motherboard/SSID number.

2. Your current BIOS:

In the same System Information window, give me:

BIOS Version/Date

Please include the complete entry.

3. Confirm the TPM firmware:

Press: Windows + R

type: tpm.msc

and press Enter.

Under Manufacturer Information, tell me exactly what it says for:

Manufacturer Name

Manufacturer Version

You have indicated that the version is 3.92.0.5, but I want to confirm the exact value before we proceed.

Why I'm stopping you here:

I don't want to have you perform a "TPM reset trick" that doesn't actually address the problem.

The problem is not that Windows has forgotten the TPM.

The problem is that the AMD fTPM firmware itself is reporting a version that Activision currently rejects for attestation.

The real question is therefore:

Does HP have a BIOS for your exact motherboard that contains the newer AMD fTPM/PSP firmware yet?

Once I know your BaseBoard Product / motherboard SSID, I can check the appropriate HP BIOS history rather than sending you to a generic GT13-1000a download page.

And this matters because HP has used different motherboards in the 207P7AV product family. A BIOS intended for one board should not simply be assumed to be appropriate for another.

One more thing:

I checked the HP driver support page for your exact OMEN 30L GT13-1000a (207P7AV), and the latest BIOS currently offered there is F.24. I do not want you installing any BIOS other than the one HP specifically provides for your machine. Before we do anything else, let's determine what BIOS you are currently running and identify the motherboard/SSID. If you have already installed the latest BIOS that HP offers for your exact motherboard and Windows still reports:

AMD 3.92.0.5

then we may be dealing with a very different situation:

the latest public HP BIOS may simply not contain the fTPM firmware update that Activision requires.

In that case, repeatedly flashing the same BIOS -or clearing the TPM- will not solve the underlying problem.

We would instead need to determine whether HP has released a newer BIOS, a different BIOS branch for your exact motherboard, or potentially a firmware update that is not yet exposed through the normal driver page.

So, let's not guess.

Please post the BaseBoard Manufacturer, BaseBoard Product, BaseBoard Version, BIOS Version/Date, and TPM Manufacturer Version.

Once I have those, we can determine exactly what motherboard you have and whether HP has a legitimate firmware path to get you from AMD 3.92.0.5 to an attestation-compatible version.

For now, do not clear the TPM and don't reset Secure Boot keys.

Let's identify the board first.

That's the safe -and technically correct- way to approach this.

Kind Regards,

NonSequitur777

[SteezePA]

Any further reports? Is there a rollback update that may actually be outdated and bypass the security feature instead of registering that it is incompatible..?

[NonSequitur777]

@SteezePA,

As @Nal_NR mentioned elsewhere, it also applies to this platform, quote: "I am afraid there are currently no newer BIOS updates available from HP for this model."

Kind Regards,

NonSequitur777

[JD831]

BaseBoard Manufacturer: HP

BaseBoard Product: 8876

BaseBoard Version: 00

BIOS Version/Date: AMI F.24

TPM Manufacturer Name: AMD

TPM Manufacturer Version: 3.92.0.5

[NonSequitur777]

@JD831,

Hello again, and thank you for providing those details. This is exactly what we needed, and we can now give you a much more definitive answer.

Your information confirms:

• OMEN 30L GT13-1000a (207P7AV)
• BaseBoard Product: 8876
• BaseBoard Version: 00
• BIOS: AMI F.24
• TPM Manufacturer: AMD
• TPM Manufacturer Version: 3.92.0.5

And that combination is very important.

Your diagnosis was correct:

Activision's current TPM/Secure Boot requirements specifically identify:

AMD 3.92.0.5 — Requires firmware update

and

AMD 3.92.5.5 — OK

Activision also directs users to their motherboard manufacturer for the required firmware update.

So there is nothing wrong with your interpretation of the Call of Duty/RICOCHET error. Your TPM is functioning, but its AMD fTPM firmware revision is one that Activision currently rejects for attestation.

And we have now identified your motherboard:

Your 8876 BaseBoard Product identifies the HP Hana motherboard used in this OMEN 30L platform.

This is where the situation becomes frustrating.

HP's currently published BIOS for the 8876 motherboard is F.24 Rev. A, dated October 19, 2025. HP has confirmed that this is the most recent BIOS release currently available for this ROM Family SSID.

In other words:

You are already running the latest publicly available HP BIOS for your motherboard.

And yet your TPM still reports:

AMD 3.92.0.5

That tells us something very important:

Installing F.24 again is not going to solve this.

You have already reached the end of the currently published HP BIOS path.

Please do NOT try another motherboard's BIOS:

This is particularly important.

You may encounter references to other OMEN/Pavilion systems having newer BIOS revisions or different AMD fTPM versions. Do not install one of those BIOS packages on your 8876 motherboard simply because the version number is newer.

HP BIOS packages are tied to specific motherboard/ROM-family configurations. Your correct platform is SSID 8876, and F.24 is currently the latest BIOS HP provides for it.

A BIOS from another platform is not a legitimate workaround for the RICOCHET requirement.

I also do NOT recommend clearing the TPM:

At this point, clearing the TPM would not accomplish what we need.

The problem isn't that Windows has lost access to the TPM. Your TPM is present and functioning.

The problem is specifically the AMD fTPM firmware revision reported by the TPM.

Clearing the TPM does not magically transform:

AMD 3.92.0.5 → AMD 3.92.5.5

It could, however, affect TPM-protected credentials, Windows Hello, BitLocker/device encryption, and other security functionality.

So, please leave the TPM alone.

Likewise, don't clear the Secure Boot keys merely in an attempt to solve this particular problem. Secure Boot key databases and AMD fTPM firmware are separate components.

So, what can you do?

Unfortunately, there does not appear to be a user-installable firmware update available from HP at this time that will move your 8876 motherboard from AMD fTPM 3.92.0.5 to the attestation-compatible 3.92.5.5 revision.

That means this is now a matter for HP firmware support, rather than something we can safely fix with another Windows command or BIOS setting.

HP has been provided with the complete hardware/firmware combination:

OMEN 30L GT13-1000a (207P7AV)

Motherboard/SSID: 8876
BIOS: F.24 Rev. A
AMD fTPM: 3.92.0.5
Call of Duty/RICOCHET: Attestation failure — BIOS firmware needs update

The question remains:

Does HP have, or plan to release, an updated BIOS for ROM Family SSID 8876 containing the AMD fTPM firmware required to move from 3.92.0.5 to an attestation-compatible revision such as 3.92.5.5?

That is a much more precise question than simply asking for "a newer BIOS".

One encouraging point:

This is not evidence that your motherboard or TPM hardware is defective.

Your TPM is being detected and functioning. The issue is that the firmware revision currently supplied by HP for this platform does not satisfy Activision's present attestation requirement.

And there is precedent for HP BIOS updates changing the AMD TPM firmware on these systems. Other OMEN 30L owners with the 8876 motherboard have reported their TPM version changing after moving to F.24.

Unfortunately, your system is already on F.24 and is still reporting 3.92.0.5, so in your particular case F.24 has not provided the version RICOCHET currently requires.

Bottom line:

I think we've now reached a fairly clear conclusion:

Your hardware: OK
TPM: Present and functioning
TPM firmware: 3.92.0.5 — rejected by Activision
BIOS: F.24 — current HP BIOS for SSID 8876
Newer HP BIOS for 8876: None currently published
Clearing TPM: Won't update fTPM firmware
Clearing Secure Boot keys: Won't update fTPM firmware
Installing another motherboard's BIOS: Absolutely not recommended

So, unfortunately, you have not missed a BIOS update or failed to perform some hidden TPM procedure. You've reached the point where we need HP to provide a newer firmware package for the 8876 platform if they intend to make this system compatible with the newer RICOCHET attestation requirement.

I would continue monitoring the official HP driver page and HP Support Assistant for a new BIOS. HP has indicated that future firmware releases may be delivered through the HP support site, HP Support Assistant, or Windows Update/System Firmware.

I know that's not the answer you were hoping for, especially when you just want to play Call of Duty, but I would much rather tell you that honestly than have you risk your 8876 motherboard with an unsupported BIOS or TPM-reset procedure.

If @BeemerBiker or @Bill_To has anything to add to this, please do!

Kind Regards,

NonSequitur777