cancel
Showing results for 
Search instead for 
Did you mean: 
GhadaEssam
New member
1 0 0 0
Message 1 of 2
114
Flag Post
HP Recommended

Black Screen keeps popping up

Microsoft Windows 10 (64-bit)

The only recent download i had was the autoCAD application, i got fed up with it and tried to uninstall it. My laptop screen just turned black out of the blue with the cursor only displayed and it has been like that for hours. I tried opening the task manager (which opened) but i couldnt find the runonce wrapper option (this seemed like the solution to all the black screens after doing some research). I tried to press end task with every application running yet nothing is working. I cant even turn my laptop off, nothing is displayed.

1 REPLY 1
Level 15
Level 15
11,083 10,894 1,122 3,234
Message 2 of 2
98
Flag Post
HP Recommended

Black Screen keeps popping up

@GhadaEssam 

 

Can you tell us which computer you have? Is there a model or product number on a sticker somewhere on the back?

 

You should be able to hold the power button down for an extended amount of time until the computer shuts off.

Just hold it down until the unit shuts off.

 

If you restart, does the black screen go away and it works normal again?

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation