• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-25-2025 11:46 AM

HP Recommended

Hi all I have a problem with my PC 

HP Omen 45L

4070 Ti Super

Windows 11 

I updated today my GPU to latest driver I made a clean installation and after the installation it required restart I restarted my pc and after that started to see only black screen sometimes I see Hp omen logo sometimes no I can hear windows startup sound but black screen tried to accses safe mode but can't see anything please help

1 REPLY 1

‎03-25-2025 03:45 PM - edited ‎03-25-2025 03:54 PM

HP Recommended

Greetings @Prryu65 

 

Welcome to the HP Forum.

 

Can you get to the BIOS using "ESC" to see the HP Startup Menu and "F10" to enter the BIOS??

 

You may have a hardware problem if you have no video output at startup which would give you access the the HP Startup Menu. A faulty driver problem should only affect Windows.

 

Have you tried using onboard CPU graphics if your PC's: CPU and rear MB I/O (available HDMI or DP) support this? You will have to remove the 4070 Ti Super. Then connect the monitor to the MB HDMI out or DP out.

 

You would have to connect a different graphics card if your PC does not support onboard graphics. I would try an AMD card since you're having an Nvidia driver problem.

 

You can then uninstall the Nvidia drivers causing the problem if you can get video out allowing you to sign in to Windows.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.