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HP 14s-fq0000 Laptop PC (9VN14AV)

I cannot get to recovery mode by holding shift and restarting and to troubleshooting. I have no recovery and I cannot log in because it say sign pin unavailable. A screen pops up say I will need an app from the App Store on the pc I cannot sign into and it loops. There is another pop up screen that talks about stacked buffer and it being malicious. 

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