Bluetooth will not work

[Brimstone627]

No matter what I try the bluetooth will not work. I have tried restarting in the services menu. Tried to remove and reinstall drivers. Turn off and then discharge electricity. It no longer works. When I turn Bluetooth off then on it shows connected for a split second then all devices are disconnected. Any advice?

[Kuroi_Kenshi]

Hi @Brimstone627,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand how frustrating it is when Bluetooth won’t stay connected on your OMEN 25L Gaming Desktop. Since you’ve already tried driver reinstalls and resets, let’s go a bit deeper:

Check Device Manager

Press Win + X → Device Manager.

Expand Bluetooth.

Right-click your adapter (often Intel or Realtek) → Properties.

Under Power Management, uncheck Allow the computer to turn off this device to save power.

Update Chipset & Wireless Drivers

Go to the HP Support page for your OMEN 25L GT15-0000i.

Download and install the latest chipset, Wi-Fi/Bluetooth combo driver, and BIOS updates.

Restart after each update.

Windows Bluetooth Reset

Press Win + I → Devices → Bluetooth & devices.

Remove all paired devices.

Restart the PC, then re-pair your device fresh.

Check Services

Press Win + R → services.msc.

Make sure Bluetooth Support Service is Running and set to Automatic.

Restart the service if needed.

Network Reset (Windows 11)

Settings → Network & Internet → Advanced Network Settings → Network Reset.

This reinstalls all network adapters, including Bluetooth.

Reboot after reset.

Test with External Adapter

If Bluetooth still disconnects immediately, the built-in adapter may be failing.

Try a USB Bluetooth dongle as a test, if it works, the internal card likely needs service.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Brimstone627]

Bought external device worked. I tried to get the old one working again and I cleared DNS now nothing works.

[VikramTheGreat]

Hi @Brimstone627,

Welcome to the HP Support Community.

Sorry to hear that you still have trouble with the pc.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support