• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-01-2023 10:50 PM - edited ‎06-01-2023 10:53 PM

HP Recommended

I was gifted the HP pavilion gaming desktop 590-p0xxx a couple of years ago which came with a Ryzen 5 2400G and just recently I purchased the Ryzen 7 5800x cpu to upgrade my pc. I have updated my BIOS and before purchasing I found that this specific cpu was highly recommended for my pc. Upon installing the new cpu tho I found it to be stuck in a rebooting loop. I was informed that it might be a motherboard overload issue I am not so sure what the issue might be and I was confused as to why it was recommended if it doesn’t actually work? 

and if it so happens to be a motherboard issue, do you guys recommend upgrading my motherboard or purchasing a new cpu that’s compatible to the motherboard I have now? 

Tags (1)
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2023 09:08 AM - edited ‎06-02-2023 09:15 AM

HP Recommended

Hi @Kenzie910 

 

Do you recall the specific BIOS update installed? BIOS version F.57 should not be installed on the Sunflower MB (SSID 8433). 

 

The HP 590-p000a category lists many PCs, 590-p000a means you have an AMD MB.

 

The "a: series PCs all use the Sunflower MB. Look at Processor upgrade information to see AMD CPUs HP has validated for your MB.

 

The 5800x is not on the list.

 

Your PC has a proprietary: MB, power supply, and case. You can't drop a retail MB in this case.

 

Regards

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎06-02-2023 09:08 AM - edited ‎06-02-2023 09:15 AM

HP Recommended

Hi @Kenzie910 

 

Do you recall the specific BIOS update installed? BIOS version F.57 should not be installed on the Sunflower MB (SSID 8433). 

 

The HP 590-p000a category lists many PCs, 590-p000a means you have an AMD MB.

 

The "a: series PCs all use the Sunflower MB. Look at Processor upgrade information to see AMD CPUs HP has validated for your MB.

 

The 5800x is not on the list.

 

Your PC has a proprietary: MB, power supply, and case. You can't drop a retail MB in this case.

 

Regards

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.