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‎12-02-2021 09:50 AM

HP Recommended
Product: HP Pavilion Gaming Desktop TG01-2170m PC
Operating System: Microsoft Windows 10 (32-bit)

I purchased this pc on 11/26 for the sale price. Gave me the option for a shipping of 2-3 business days. However now on the tracking order page it says estimated shipping date is Christmas Eve. Was hoping to have this way before then considering the options to have quick shipping. My recievement date is the 29th thats over a month from purchase! Is this common among HP? I haven't bought from them and questioning why even have different shipping times on purchase if it will take over a month to receive? Is there anyway of speeding up this process? Very disappointed 

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1 person had the same question
1 REPLY 1

‎12-02-2021 10:27 AM

HP Recommended

@csmith12 

 

Welcome to the HP Community.

 

True - this is a tough time to be ordering any tech - there are so many, many issues that can get in the way.

 

Possible causes of delays might include:

Holiday crush (lots of orders), the world wide chip shortage, the now infamous "supply chain issues", in-stock as compared to "actually" in stock (might change every few seconds). 

 

Is the problem "typical"?  No.

Is there a way to shove to the front of the line?

Maybe.

 

We cannot help - "we" are a user-to-user forum.  We do not have access to your private information nor can we access any HP Sales or HP Service.

 

 

You need to talk to the HP Store Customer Service.

Side Bar:  Be prepared to wait to speak to a sales rep - the queue is staggeringly long.

 

 

HP Online Store – USA

 

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

 

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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