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‎03-13-2025 08:38 PM - edited ‎03-13-2025 10:15 PM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P7AV)

I'm having trouble trying to resolve this issue I've Replaced the CMOS battery and I'm stumped I've tried to update my BIOS settings but it seems that since that I downgraded from windows 11 to 10 that I don't have access to it in the support section of it'll be really kind if I may have some tech support or something please and thank you. Plus it begins to go into bitlocker and once I put in the recovery code it freezes on the startup screen and when trying other options it also freezes when trying to load automatic repair

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1 REPLY 1

‎03-19-2025 04:31 PM

HP Recommended

@Matronalol, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding CMOS reset 502 error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

To troubleshoot your issue, please follow these steps from this link.    

Let me know how it goes!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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