Can't start computer or access system recovery

[Superpersn]

My brother says he downloaded an update and now the computer won't go past the hp loading screen it freezes there it freezes if I try system recovery as well I can only use the f1,f2,f9,and f10 menus 

[asmita6658]

Hi @Superpersn

Welcome to the HP Support Community. I'd be happy to assist you with the recovery.

Please try HP Cloud Recovery. Refer to this document for steps - Using the HP Cloud Recovery Tool 

Hope this helps! Keep me posted. 

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