12-26-2019 04:34 PM
My brother says he downloaded an update and now the computer won't go past the hp loading screen it freezes there it freezes if I try system recovery as well I can only use the f1,f2,f9,and f10 menus
12-29-2019 08:35 AM
Welcome to the HP Support Community. I'd be happy to assist you with the recovery.
Please try HP Cloud Recovery. Refer to this document for steps - Using the HP Cloud Recovery Tool
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee