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12-26-2019 04:34 PM
My brother says he downloaded an update and now the computer won't go past the hp loading screen it freezes there it freezes if I try system recovery as well I can only use the f1,f2,f9,and f10 menus
12-29-2019 08:35 AM
Welcome to the HP Support Community. I'd be happy to assist you with the recovery.
Please try HP Cloud Recovery. Refer to this document for steps - Using the HP Cloud Recovery Tool
Hope this helps! Keep me posted.
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