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‎07-14-2021 10:28 AM - last edited on ‎07-14-2021 11:24 AM by Retired

HP Recommended
Product: Pavilion Gaming TG01-0023w
Operating System: Microsoft Windows 10 (64-bit)

No HP logo on startup. Pressing Esc not bringing up Startup menu. Pressing F2, F10, etc. have no effect. Appears the keyboard and mouse are not powered until windows is started. BIOS also not accessible through OS Recovery option - Advanced Startup - Troubleshoot - UEFI Firmware Settings: reboot hangs with blank screen; power off/on reboots ok to windows.

 

 

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1 person had the same question
1 REPLY 1

‎07-17-2021 01:48 PM - edited ‎07-17-2021 01:49 PM

HP Recommended

@MW519

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP PC is not working correctly. If you have already performed the steps from the document HP PCs - Computer Does Not Start:  https://support.hp.com/in-en/product/hp-431-notebook-pc/5086745/document/c04718479 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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