Cannot add bluetooth devices anymore (it used to work)

[pieterbatenburg]

I cannot add bluetooth devices anymore (it used to work just fine)

I did the following:

Checked services: bluetooth devices on automatic and working.

In Windows it is set to on and detectable.

If I want to connect my phone or a headset, nothing shows up.

Everything is of course in pairing mode.

On my Windows 11 Omen laptop, it seems to work fine.

I have done all the diagnostic tests and the results were all fine.

I have reinstalled Windows 11 and this didn't help.

[ub6424]

Hello @pieterbatenburg 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[pieterbatenburg]

Thanks in advance. 

Here is the requested information.

System summary:

Naam van besturingssysteem Microsoft Windows 11 Home
Versie 10.0.22621 Build 22621
Andere beschrijving van besturingssysteem Niet beschikbaar
Leverancier van besturingssysteem Microsoft Corporation
Systeemnaam PIETERBATENBURG
Systeemfabrikant HP
Systeemmodel OMEN 30L Desktop GT13-1xxx
Systeemtype x64-based PC
Systeem-SKU 440Q9EA#ABH
Processor 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz, 3504 MHz, 8 core('s), 16 logische processor(s)
BIOS-versie/datum AMI F.16, 20-7-2022
SMBIOS-versie 3.3
Versie van ingesloten controller 75.17
BIOS-modus UEFI
Basisbordfabrikant HP
Basisbordproduct 886C
Basisbordversie 00
Platformfunctie Desktop
Status beveiligd opstarten Ingeschakeld
PCR7-configuratie Uitbreiding van bevoegdheden vereist om te kunnen weergeven
Map met Windows C:\WINDOWS
Systeemmap C:\WINDOWS\system32
Opstartapparaat \Device\HarddiskVolume1
Landinstelling Nederland
HAL (Hardware Abstraction Layer) Versie = "10.0.22621.1"
Gebruikersnaam PieterBatenburg\piete
Tijdzone West-Europa (zomertijd)
Geïnstalleerd fysiek geheugen (RAM) 32,0 GB
Totaal fysiek geheugen 31,8 GB
Beschikbaar fysiek geheugen 22,9 GB
Totaal virtueel geheugen 36,8 GB
Beschikbaar virtueel geheugen 24,3 GB
Ruimte voor wisselbestand 5,00 GB
Wisselbestand C:\pagefile.sys
DMA-beveiliging van kernel Ingeschakeld
Beveiliging op basis van virtualisatie Niet ingeschakeld
Beleid van Windows Defender-toepassingsbeheer Afgedwongen
Beleid van Windows Defender-toepassingsbeheer voor gebruikersmodus Controleren
Ondersteuning voor apparaatversleuteling Uitbreiding van bevoegdheden vereist om te kunnen weergeven
Hyper-V - Modusextensies VM-monitor Ja
Hyper-V - Extensies voor adresomzetting op tweede niveau Ja
Hyper-V - Virtualisatie ingeschakeld in firmware Ja
Hyper-V - Bescherming tegen gegevensuitvoering Ja

[ub6424]

Hello @pieterbatenburg 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update 

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.C

17.8 MB

Mar 16, 2022

Download

(3) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

(4) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

(5) Restart Windows

(6) Test again

(7) Please report your results

[pieterbatenburg]

No, it still doesn't work.

I appreciate your efforts but since there is a year of warranty on this product, it will become the problem of my supplier next week. Today I tried to connect a wireless mouse and even this wouldn't work with its dedicated adapter.

[ub6424]

Hello @pieterbatenburg 

Take time and follow this guide before you contact your supplier ...

How to Fix It When Windows 11 Bluetooth Is Not Working

Kind regards

[pieterbatenburg]

Well, I tried everything.

I followed every guide I could find on the internet.

I bought a driver updater and updated all my drivers.

I used all the HP programmes to check everything.

As far as I can conclude, everything seems to be running fine.

I tried to connect all the devices with my Omen laptop. They connected all without any problems within seconds.

Also with my much older private laptop.

But connecting anything to my Omen 30L. No luck.

It used to work perfectly fine. So what it is? I think something may have broken on the motherboard.

Really no idea what else it could be. The Omen 30L seems to work fine otherwise.

Thanks anyway for your efforts. I really appreciate it.

[ub6424]

Hello @pieterbatenburg 

Since when does this bluetooth problem occur ? We should check the Windows update history.

Please send screenshot of <Windows update history>

How to view update history on Windows 11

Kind regards

[pieterbatenburg]

I am not exactly sure. However,  I reinstalled Windows yesterday and it installed the latest version so going back isn't an uption.

I think that it stopped working a  couple of months ago. I remember trying to get my headset working (which was added much earlier) and I couldn't get it to work. That was in the middle of a meeting and I forgot about it later.

I ordered a Bluetooth adapter and that will arrive on Tuesday. I'm curious if that fixes the problem. Usually I am able to fix practically all Windows problems with the help of YouTube and people like you.

If this problem continues, it is HP's problem since there is another year of warranty on the computer.

[ub6424]

Hello @pieterbatenburg 

The blue"tooth" is dead. Let <HP> fix the technical problem.

Keep me updated.

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