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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-01-2022 04:25 AM

HP Recommended

I filled in an RMA and will bring it to the supplier.

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‎11-01-2022 04:38 AM

HP Recommended

Hello @pieterbatenburg 

Thanks for reporting.

 

Make backup copies of the most important personal files and data to external <USB hard drive>. It may happen that the service center reinstalls the windows operating system.

 

Good luck

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‎11-01-2022 05:24 AM

HP Recommended

I have always three current backups. I removed all personal data from my devices and formatted the data nvme. 

I am cautious about my personal files.

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‎11-02-2022 05:22 AM

HP Recommended

It has been repaired today. It was an easy fix. Apparantly the Bluetooth antenna was disconnected on the motherboard.

They reconnected it and that was it. The antenna seems to be connected on the not visible part of the motherboard. 

I checked and everything is working again.

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‎11-02-2022 01:03 PM

HP Recommended

Hello @pieterbatenburg 

Great to hear. Turn on bluetooth and have fun.

Tot ziens

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‎11-02-2022 01:35 PM

HP Recommended

And thanks for the help. It was greatly appreciated.

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