05-08-2019 01:51 PM
I have a problem using a custom resolution
i can only change my resolution from intel app when i right click in the dekstop
but when i go today to change my res all the saved i had were deleted and i couldnt add new ones
when i try to add new the screen flashes and nothing happen not even saving it
i ask in a forum in intel page and they told me to contact here
05-09-2019 04:18 PM
Welcome to HP support community.
This seems to be a graphics driver issue.
Uninstall the graphics driver
Start Control Panel, click Hardware and Sound, and then click Device Manager. Expand the node that represents display adapters, right-click the device entry, and click Uninstall.
Update the driver using HP support assistant.
Refer this HP document for the steps to update driver:- Click here
Update the Windows
- Choose Start, point to All Programs, and then choose Windows Update.
- Do any of the following: If updates need to be installed, choose Install updates. To start checking for updates, choose Check for updates.
Let me know if that helps.
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