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Message 1 of 2
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Cant use a custome resolution.....Can someone help me ?

HP Recommended
HP Pavilion - 15-bc401nv
Microsoft Windows 10 (64-bit)

I have a problem using a custom resolution

i can only change my resolution from intel app when i right click in the dekstop

but when i go today to change my res all the saved i had were deleted and i couldnt add new ones

when i try to add new the screen flashes and nothing happen not even saving it 

i ask in a forum in intel page and they told me to contact here 

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended



Welcome to HP support community.


This seems to be a graphics driver issue.

Uninstall the graphics driver

Start Control Panel, click Hardware and Sound, and then click Device Manager. Expand the node that represents display adapters, right-click the device entry, and click Uninstall.


Update the driver using HP support assistant.

Refer this HP document for the steps to update driver:- Click here


Update the Windows

  1. Choose Start, point to All Programs, and then choose Windows Update.
  2. Do any of the following: If updates need to be installed, choose Install updates. To start checking for updates, choose Check for updates

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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