Complaint Regarding PC Performance Due to Antivirus Provided in "Back to School" Offer

[RupeshSaai]

I am writing to express my concern regarding a recent experience with the "Back to School" offer I availed while purchasing my HP PC around 8 months ago from an authorized HP store.

As part of the offer, I paid ₹2000 for an extended 2-year warranty and a 3-year antivirus subscription. After a few days, I received the login credentials for the antivirus software (Protegent). However, after installing it, my PC’s performance drastically slowed down. It became nearly unusable for regular tasks.

After contacting HP support, I was advised to reset the PC. Post reset, the system has been performing normally, and it is clear that the antivirus software was the cause of the slowdown.

I recently came to know that earlier HP used to provide McAfee antivirus under the same offer, which is much more reliable and lighter on system resources. I am disappointed that the antivirus now provided has negatively impacted my experience with an otherwise excellent product.

I request your assistance in one of the following:

Replace the current Protegent subscription with McAfee or another lightweight, trusted antivirus.

Or, consider a partial refund of the ₹2000 paid, as the antivirus software severely affected my user experience.

I trust HP will look into this matter seriously and uphold its commitment to customer satisfaction.

Looking forward to a resolution.

[Kuroi_Kenshi]

Hi @RupeshSaai,

Welcome to the HP Support Community! 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,