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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-19-2022 07:58 PM

HP Recommended
Product: Hp pavilion
Operating System: Microsoft Windows 11

My Hp Pavilion goes very slow every time I plug it in any suggestions.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2022 07:27 PM

HP Recommended

You are welcome, @Nubeyy!

 

I suggest that you have your AC adapter tested by a professional before buying one.  I don't want you to spend money that is unnecessary.

 

If it is failing, here are all of the components in your computer on HP PartSurfer.  You will have to use the part number for the AC Adapter and search online to see if you can find a replacement since HP no longer sells it.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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5 REPLIES 5

‎03-21-2022 07:20 PM

HP Recommended

@Nubeyy , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.  Once I have this information I will help you further.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-21-2022 08:31 PM

HP Recommended

Thank you for helping me with this!

 

My computers product number is 7QS79UA#ABA.

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‎03-22-2022 07:31 PM

HP Recommended

You are welcome, @Nubeyy!  Thank you for the additional information.

 

I believe that you may have a failing AC power adapter.  I would check this first before going any further.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-23-2022 08:32 AM

HP Recommended

Do you know where I might buy a new AC adapter

I don't have a very large amount of HP knowledge. 😉

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‎03-23-2022 07:27 PM

HP Recommended

You are welcome, @Nubeyy!

 

I suggest that you have your AC adapter tested by a professional before buying one.  I don't want you to spend money that is unnecessary.

 

If it is failing, here are all of the components in your computer on HP PartSurfer.  You will have to use the part number for the AC Adapter and search online to see if you can find a replacement since HP no longer sells it.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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