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- HP Community
- Gaming
- Gaming Desktops
- Computer overheating?!
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12-21-2018 01:57 PM
So i was playing BF V for a couple of hours and my computer(HP Pavilion gaming 790-0815) overheated and shut down.And this is a brand new computer with a i7 and a gtx 1080, How is this possible ?
12-23-2018 10:37 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that HP Pavilion 790-0815 gaming pc is overheating,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Have you tried restarting the computer?
- What happens when you start your computer?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Let's update the bios and check:
Use the Hardware Diagnostics UEFI on the original computer to update the BIOS.
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Turn on the original computer, and then immediately press the Esc key repeatedly, about once every second, until the Startup Menu opens.
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Press the F2 key to open the HP PC Hardware Diagnostics UEFI menu.
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Insert the USB flash drive that contains the BIOS update into an available USB port on the computer.
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Click Firmware Management or BIOS Management.
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Click BIOS Update.
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Click Select BIOS Image To Apply.
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Click HP_TOOLS - USB Drive, and then click Hewlett-Packard.
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Click BIOS, and then click CURRENT or NEW.
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Select the BIOS update file that matches the System Board ID. The ID has a "0" before the board ID (example: 02291.bin).
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Click Apply Update Now. Type the administrator password if prompted.
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee