12-21-2018 01:57 PM
So i was playing BF V for a couple of hours and my computer(HP Pavilion gaming 790-0815) overheated and shut down.And this is a brand new computer with a i7 and a gtx 1080, How is this possible ?
12-23-2018 10:37 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that HP Pavilion 790-0815 gaming pc is overheating,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Have you tried restarting the computer?
- What happens when you start your computer?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Let's update the bios and check:
Use the Hardware Diagnostics UEFI on the original computer to update the BIOS.
Turn on the original computer, and then immediately press the Esc key repeatedly, about once every second, until the Startup Menu opens.
Press the F2 key to open the HP PC Hardware Diagnostics UEFI menu.
Insert the USB flash drive that contains the BIOS update into an available USB port on the computer.
Click Firmware Management or BIOS Management.
Click BIOS Update.
Click Select BIOS Image To Apply.
Click HP_TOOLS - USB Drive, and then click Hewlett-Packard.
Click BIOS, and then click CURRENT or NEW.
Select the BIOS update file that matches the System Board ID. The ID has a "0" before the board ID (example: 02291.bin).
Click Apply Update Now. Type the administrator password if prompted.
Hope this helps! Keep me posted for further assistance.
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