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HP Recommended
HP W/K PHTM OMEN GT13-1380z Base DT PC
Microsoft Windows 11

I am running into a complete computer restarts when playing steam games. So far it's occurred when playing The Finals, CS2, and Rainbow 6 Siege (I have not tried to trigger the problem with others. I have checked Event Viewer and the common 2 Errors seems to be something to do with CertificateServicesClient-CertEnroll. These restarts seem to happen a good 5-10mins or so after I start playing the game (so I can play the games for about 5-10 minutes, and then it restarts unexpectedly). I sometimes notice the fans ramping up before it happens, but my fans also seem to be ramping up more than normal when I play games in general. I don't have any knowledge of computer support when it comes full system errors, and the most I can understand from this error is that it's something to do with my CPU (because it mentions AMD), but I could be completely wrong.

 

The following events happened after my computer restarted from playing CS2:

 

Error 1:

Log Name: Application
Source: Microsoft-Windows-CertificateServicesClient-CertEnroll
Date: 5/27/2024 21:34:23
Event ID: 86
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: Ayden_PC
Description:
SCEP Certificate enrollment initialization for Local system via https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps
GetCACaps: Not Found
{"Message":"The authority \"amd-keyid-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net\" does not exist."}
HTTP/1.1 404 Not Found
Date: Tue, 28 May 2024 01:34:25 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: d183daa7-6db8-4b90-9e11-e64b50b1701d

Method: GET(187ms)
Stage: GetCACaps
Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-CertificateServicesClient-CertEnroll" Guid="{54164045-7C50-4905-963F-E5BC1EEF0CCA}" EventSourceName="CertEnroll" />
<EventID Qualifiers="49754">86</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-05-28T01:34:23.4845687Z" />
<EventRecordID>136888</EventRecordID>
<Correlation />
<Execution ProcessID="9160" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Ayden_PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Context">Local system</Data>
<Data Name="Url">https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep</Data>
<Data Name="MessageText">GetCACaps
GetCACaps: Not Found
{"Message":"The authority \"amd-keyid-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net\" does not exist."}
HTTP/1.1 404 Not Found
Date: Tue, 28 May 2024 01:34:25 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: d183daa7-6db8-4b90-9e11-e64b50b1701d
</Data>
<Data Name="Method">GET(187ms)</Data>
<Data Name="Stage">GetCACaps</Data>
<Data Name="ErrorCode">Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)</Data>
</EventData>
</Event>

 

 

Error 2:

Log Name: Application
Source: Microsoft-Windows-CertificateServicesClient-CertEnroll
Date: 5/27/2024 21:34:23
Event ID: 86
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: Ayden_PC
Description:
SCEP Certificate enrollment initialization for WORKGROUP\AYDEN_PC$ via https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps
GetCACaps: Not Found
{"Message":"The authority \"amd-keyid-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net\" does not exist."}
HTTP/1.1 404 Not Found
Date: Tue, 28 May 2024 01:34:26 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: 3760512c-664a-4702-994f-a17bf5831f03

Method: GET(62ms)
Stage: GetCACaps
Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-CertificateServicesClient-CertEnroll" Guid="{54164045-7C50-4905-963F-E5BC1EEF0CCA}" EventSourceName="CertEnroll" />
<EventID Qualifiers="49754">86</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-05-28T01:34:23.7135310Z" />
<EventRecordID>136889</EventRecordID>
<Correlation />
<Execution ProcessID="9160" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Ayden_PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Context">WORKGROUP\AYDEN_PC$</Data>
<Data Name="Url">https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep</Data>
<Data Name="MessageText">GetCACaps
GetCACaps: Not Found
{"Message":"The authority \"amd-keyid-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net\" does not exist."}
HTTP/1.1 404 Not Found
Date: Tue, 28 May 2024 01:34:26 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: 3760512c-664a-4702-994f-a17bf5831f03
</Data>
<Data Name="Method">GET(62ms)</Data>
<Data Name="Stage">GetCACaps</Data>
<Data Name="ErrorCode">Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)</Data>
</EventData>
</Event>

 

A friend and I searched up this problem online, and the only suggestions we found are 1) update your drivers and 2) revert to Windows 10. I have made sure my CPU drivers have been updated, and they've been the latest version since the last Ryzen release which was back in 2022. I'd like to avoid reverting to Windows 10, but if needed, I'm willing to.

 

Please help as soon as possible, thank you.

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