• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-01-2023 08:26 PM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P7AV)
Operating System: Microsoft Windows 11

I have been trying to boot up my computer after restarting it. Every time I try to boot it up, the Omen logo pops up and the spinning wheel just freezes. I turned it off and did a diagnostic test and everything passed with a green check mark. I also updated the BIOS after holding down Windows + B until the 8 beeps went off. Please help, I am stumped.

Category:
1 REPLY 1

‎11-02-2023 08:09 PM - edited ‎11-02-2023 08:54 PM

HP Recommended

Hi @TVaughn1 

 

Welcome to the HP Forum.

 

The hardware is probably okay if HP Diagnostics gave you a pass on all tests. Did you run extensive tests?  The extensive test takes a while.

 

The spinning circle with no Windows login screen usually means the Windows 11 boot loader is corrupt if you know the hardware is good.

 

You could try to fix the boot loader, or do a HP Cloud Recovery, or install W11 clean. Any of the suggested recovery options could or will cause data loss.

 

You could remove the system drive, connect this drive to a different PC to backup data before trying any of the above recovery options.

 

Check this YouTube Site on how to fix a corrupted boot loader. This is a fairly complex procedure. I don't know if you want to go there.

 

HP Cloud Recovery info can be viewed at this Site. If your PC shipped with W10 you may be limited to a W10 HP Cloud recovery.

 

The W11 media creation tool can be downloaded at this Site.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.