Constant WHEA-Logger Warnings Event ID 17

[mpw101]

You are probably right.  For what it is worth, here is the info about the motherboard from Piriform’s Speccy Program.

Motherboard

          Manufacturer  HP

          Model  8653 (U3E1)

          Version A (SMVB)

                   BIOS

                             Brand  AMI

                             Version F.30

                             Date   11/9/2020

                   PCI Data

                                      Slot PCI-E

                                                Slot Type       PCI-E

                                                Slot Usage     Available

                                                Data lanes     x16

                                                Slot Designation        PCIE_x16

                                                Characteristics 3.3V, Shared, PME

                                                Slot Number   0

                                      Slot PCI-E

                                                Slot Type       PCI-E

                                                Slot Usage     In Use

                                                Data lanes     x1

                                                Slot Designation        M2_WIFI

                                                Characteristics 3.3V, Shared, PME

                                                Slot Number   1

                                      Slot PCI-E

                                                Slot Type       PCI-E

                                                Slot Usage     In Use

                                                Data lanes     x4

                                                Slot Designation        M2_2280

                                                Characteristics 3.3V, Shared, PME

                                                Slot Number   2

                                      Slot PCI-E

                                                Slot Type       PCI-E

                                                Slot Usage     Available

                                                Data lanes     x1

                                                Slot Designation        PCIE_x1

                                                Characteristics 3.3V, Shared, PME

                                                Slot Number   3

[fredjlewis]

Travis, did you ever get your computer fixed/repaired from HP? If so, do you know what they did?

-Fred

[Travus]

Yeah, I did get my PC back from the repair shop. The issue was still there when I got it back. Strikes me as more of a failing of the repair shop than of HP, but really didn't help my issue sadly. At least HP paid for it, and the support agent I was in contact with followed up with me as soon as the computer was back. After it came back and I told them the issue persisted I was told that I was going to be escalated to higher support.

But then the solution in this thread was posted, and that did in fact fix the issue for me. I haven't seen any WHEA-Logger events since I followed it. I let the support agent I was in talks with know that this solution worked for me as well.

If the solution in the thread doesn't fix it for you then I would recommend you make doubly sure you're actually having the same issue. I saw while looking for a fix early on that some people on the internet are reporting "PCI Express Root" to be what the Logger details specify, for me, it was "PCI Express Endpoint", and that was fixed by the solution in this thread.

[fredjlewis]

Travis,

Thanks for the quick reply. Yes, I'm having the WHEA-Logger warnings for PCI Express Endpoint and did make the

suggested settings in the Power Plan. They were already at "Moderate" and I changed to all the other settings to see

if the warnings stopped. They didn't. I don't have an Omen but just a regular ENVY desktop running Windows 11 with

512 SSD. 

I've had a couple HP support "experts" and one escalation manager working with me but they have all seem to have

given up. HP support use to be #1 but after my experience and so many others I'm reading about it's clear they don't

know (or don't care) about solving this issue. 

[ovar0409]

I was optimist.... I just checked again and there is again a full bunch of those errors...

[ajbloom]

I was suffering the same plethora of warnings. My computer was under warranty, and HP sent me a new motherboard overnight.  I replaced the motherboard without any trouble (I have installed over 30 motherboards in various cases during my lifetime). HP sent me an on-site technician two days later.  Unfortunately, despite 4 hour of valiant efforts, the onsite technician did not have the authorization to brand the new motherboard (HP makes this near impossible to prevent counterfeit computers), and so a whole new crop of error messages arose. Two weeks later, HP sent me another new motherboard that the onsite-technician installed, along with a new Noctua CPU cooler, and spent another 4 hours on the telephone with various divisions of HP and still could not rebrand it. The result was a computer that was worse off than it was originally.

Two of service people at the OMEN division convinced me to send my computer to their service center in Texas overnight shipping. They assured me that the added cooling that I had installed (4 new Noctua fans and a Noctua CPU cooler) would not be touched and that they would not touch the images on the drives if at all possible. Nonetheless, I made four different images of the drives and took two of them out before I sent the computer half way across country.

Two days later, HP sent me a bill for $250 and picture of the Noctua CPU cooler beautifully mounted on the motherboard, saying this improvement was the cause of all evil. After talking with the complaint department, they agreed to drop the charges. Then HP went on Holiday.

Needless to say, my computer spent the Winter Holidays alone in a strange Texas town.

On New Years Eve, my computer returned. The Noctua CPU Cooler had been removed and an Omen CPU Heatsink and Fan installed. Later in the day, another box arrived with the Noctua CPU Cooler in it. The boot drive had been re-imaged. The papers in the box said nothing about what was done or why.

Yet the computer works now without errors and warnings. I have reinstalled MS Office, Adobe Creative Cloud, and the drives with all my personal data and files, and everything still works. Also the Omen CPU Heatsink and Fan they installed keeps the CPU below 72 degrees centigrade, whereas before its Xmas excursion, the CPU under 100% load was approaching 87 degrees. I see no reason to re-install the Noctua CPU Cooler.

I must reinstall all of the security software that my university insists that I must use, and I will keep System Restore files and check for warnings before each new install. This should happen this coming week.

Does this tale have any lessons for you dear reader? HP was always polite, ended up paying for everything including overnight shipping, and the computer now works. Their division of labor, however, like that of most large corporations, can drive customers and employees alike crazy. I have friends, one was head of the computer division in the late 1970s and another the head of the instrument division in 2000s, both of whom left HP for these reasons.

By the way, the power setting is now on full max.

[erichfrazer]

I talked to HP today and it's a known issue. Turning off the PCI express power stuff and lowering the CPU voltage by ~0.1V and lowering the clock multiplier by 1 DOES help the machine be a lot more stable. I tried and it hasn't crashed yet. But since mine is under warranty I'm sending it in to have it looked at too.