Cpu replacement

[Gav245]

 I purchased this PC in November 2024. Upon recently running a fresh system wipe, I discovered the system shipped with an outdated BIOS version. Due to this original BIOS state, my Intel Core i7-14700K processor suffered thermal and over-voltage damage.

​Given the known 14th Gen Intel instability issues and the industry-wide warranty extensions for these processors, I am requesting a warranty replacement for my affected CPU. Please let me know the next steps to process this replacement.

​Thank you!

[NonSequitur777]

@Gav245,

Welcome to our HP Community forum!

Thank you for your post.

I understand you're requesting that HP evaluate your Intel Core i7-14700K for replacement under the extended warranty coverage for affected 13th/14th Gen Intel desktop processors.

HP will likely need to verify that your processor is exhibiting symptoms consistent with the known Intel instability issue before authorizing a replacement. Simply having an earlier BIOS version installed when the system shipped may not, by itself, be sufficient to establish that the processor has been damaged.

To help your case, it would be useful to provide:

• Your current BIOS version.
• Whether you've updated to the latest BIOS containing Intel's microcode update.
• The symptoms you're experiencing (for example, application crashes, BSODs, WHEA hardware errors, instability during gaming or compiling, or failed diagnostics).
• The results of any HP hardware diagnostics or other relevant testing you've performed.

If HP determines that your processor is affected by the known Intel issue and qualifies under the extended processor warranty program, they should be able to advise you on the next steps for replacement.

Please let me know your current BIOS version and the symptoms you're seeing, and I can help determine whether they are consistent with the known Intel processor instability issue.

Kind Regards,

NonSequitur777

[Gav245]

I had a long call before with them about my computer issues, but I had originally thought it was motherboard and since it was 3 days after the warranty expiration they wouldn't help me. its been a bit since them and I no longer have a way of getting my logs from before but the thermal throttling was bad, base Minecraft would crash giving CPU errors, my xmp settings were removed, my ethernet port kept getting disabled randomly. it was a whole group of issues, and they had me on the phone for 8 hours transferring me to everyone but the right person. Intel wouldn't warranty it, since omen built it, but omen never told me anything about if they had been doing the warranty extension for that CPU that most companies did and i would still fit within that time span. 

[Gav245]

I no longer have it active since they **bleep**ed me over the first time, so i cant generate logs anymore unless i can find the throttling in the ticket i sent intel. and yes and old bios would cause issues since, the fix that stopped the overheating was a bios patch and if my bios never got updated it was most likely pre patch, I should not have had any CPU issues off the get go if there had not been any issue. this experience has been awful and all i needed was a replacement. i could have shipped back the old part after to have them verify

[Gav245]

TimeStamp	CPU Utilization	Memory Utilization	Package TDP	Max P-Core Frequency	Max E-Core Frequency	Active Core Count	Thermal Throttling	Package Temperature	Processor Cache Frequency	Power Limit Throttling	Current/EDP Limit Throttling	Motherboard VR Thermal Throttling	PMAX Throttling
2026-01-18_21-21-59-149	5.9643	11233	20.3692	1.9818	1.8164	1	0	51	0.798	0	0	0	0
2026-01-18_21-22-00-512	45.5672	11231	41.0007	3.0218	1.71	8	0	44	4.489	0	0	0	0
2026-01-18_21-22-01-232	96.5211	11230	223.8153	4.**bleep**	3.9902	20	0	81	4.1898	1	1	0	0
2026-01-18_21-22-02-201	94.6983	11231	223.8153	4.**bleep**	3.9902	20	0	81	4.1898	1	1	0	0
2026-01-18_21-22-03-325	97.1664	11228	213.873	4.7883	3.9706	20	1	92	4.1898	1	0	0	0
2026-01-18_21-22-04-229	96.4859	11228	202.798	4.7876	3.9728	20	1	93	4.1898	1	0	0	0
2026-01-18_21-22-05-698	95.5373	11233	199.1651	4.6885	3.9685	20	1	95	4.1898	1	0	0	0
2026-01-18_21-22-06-608	97.4322	11224	151.7576	3.5912	3.1922	20	1	79	2.9927	1	0	0	0
2026-01-18_21-22-07-287	98.6306	11229	101.3035	3.5689	3.17	20	0	67	2.9927	1	0	0	0
2026-01-18_21-22-08-343	99.1363	11233	95.3905	3.5894	3.1753	20	0	65	2.9927	1	0	0	0
2026-01-18_21-22-09-924	97.9886	11241	103.2448	3.5894	3.1753	20	0	65	2.9927	1	0	0	0
2026-01-18_21-22-10-343	95.02	11253	100.5534	3.5911	3.1748	20	0	64	2.9927	1	0	0	0
2026-01-18_21-22-11-484	96.9494	11246	100.5534	3.5911	3.1748	20	0	64	2.9927	1	0	0	0
2026-01-18_21-22-12-459	97.6403	11267	95.6581	3.5912	3.1749	20	0	65	3.0924	1	0	0	0
2026-01-18_21-22-13-444	97.3608	11231	106.7776	3.5912	3.1752	20	0	65	2.9927	1	0	0	0
2026-01-18_21-22-14-514	95.4738	11234	97.2227	3.5912	3.1748	20	0	64	2.9927	1	0	0	0
2026-01-18_21-22-15-482	96.9465	11557	100.1851	3.5912	3.1774	20	0	64	2.9927	1	0	0	0
2026-01-18_21-22-16-491	90.7692	11654	95.0743	3.5912	3.1787	20	0	64	3.0924	1	0	0	0
2026-01-18_21-22-17-500	29.0979	11849	84.0777	3.8799	3.362	20	0	71	4.5888	1	0	0	0
2026-01-18_21-22-18-506	9.5388	11997	36.6156	1.1971	1.4963	11	0	49	3.3917	0	0	0	0
2026-01-18_21-22-19-517	9.5986	12404	36.6156	1.1971	1.4963	11	0	49	3.3917	0	0	0	0
2026-01-18_21-22-20-527	5.8757	12061	33.1893	1.3966	3.8905	12	0	51	3.3917	0	0	0	0
2026-01-18_21-22-21-535	7.958	11431	31.027	1.3966	3.9134	10	0	46	3.7907	0	0	0	0
2026-01-18_21-22-22-542	7.0677	11426	27.4014	2.381	3.2919	9	0	47	1.9951	0	0	0	0
2026-01-18_21-22-23-553	2.6273	11428	23.7407	3.6776	3.5565	9	0	50	3.9902	0	0	0	0
2026-01-18_21-22-24-558	2.5796	11431	19.5819	3.2025	1.3966	4	0	42	4.2895	0	0	0	0

[Gav245]

the excel document was logged under a stress test, it throttled even under lower temps. Minecraft gave me multiple errors with my cpu having issues, which i have never seen until i used this computer, the bios was outdated, my rams xmp settings kept getting removed, and my ethernet would get shut off randomly, even adding a usb-c to Ethernet didn't help this issue. All the settings were base except for the ram xmp settings, which where a different omen provided preset. These are to frequent of errors to be random

[NonSequitur777]

@Gav245,

My friend, the best I can/could do was to notify the HP moderator to look into your issue.

I truly hope HP will make this right.

Here is an identical post which also showed up today: Re: Title: Requesting processor RMA under Intel 13th/14th Ge... - HP Support Community - 9690708.

Kind Regards,

NonSequitur777

[Gav245]

thank you so much 

[Kuroi_Kenshi]

Hi @Gav245,

Thank you for providing the additional details and the stress-test results. I understand the history of the issue and the troubleshooting you have already gone through with HP.

Since this may require a review of the previous service history and whether the processor qualifies for the applicable warranty coverage, I’d like to have a look into this further.

Please send me your previous HP case ID via private message so the appropriate team can review the case details and advise you on the next steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Best regards,

Kuroi_Kenshi

[Gav245]

the previous case wont matter as everything written in it was about the motherboard and i assumed that was the original issue, there is no information provided in it that is not provided in this chat. most of it was over the phone before and i would prefer we focus on this one. There was never any work done on this, so there was no service history, the only ticket was involving motherboard bc they can have similar issues.