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‎12-30-2019 02:47 PM

HP Recommended
Product: OMEN 870-244
Operating System: Microsoft Windows 10 (64-bit)

why is it my bad luck with HP's i purchest the Omen giving HP another chance and i should have known the first lasted a 1year 3days past warrty. the omen 1year 3months past wqarrenty both motherboards quit the omen i turned up the size of a picture in a inspection camera screen said cannot display 640X480 and itm shut down and never restarted WHY?  

1 REPLY 1

‎01-01-2020 12:50 PM - edited ‎01-01-2020 12:52 PM

HP Recommended

@Richie4654 , welcome to the forum.

 

I am sorry that you are having these problems.  Changing the resolution should not have caused a motherboard to fail.  It is most likely a glitch in the system.  The first thing that you should do is Clear the CMOS.  The CMOS is a chip on the motherboard that stores the BIOS/UEFI settings.  If you clear it the BIOS is reset to the original configuration.  Here is the Motherboard Specifications page.  Scroll down towards the bottom of the page to the section titled "I/O Ports and Jumpers/Jumpers".  This will help you locate the jumper to clear the CMOS.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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