Desktop PC Unexpected Reboots Occur During Normal Use

BillHoffman · ‎12-27-2021

HP Pavilion Gaming TG01-1160xt Desktop PC Unexpected Reboots Occur During Normal Use, This is Brand New Computer only had in running for 3 weeks. Please help with any reason why and how to fix this thank you in advance

Prométhée · ‎12-28-2021

hi

"Occur During Normal Use"
define what is normal use here ...

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BillHoffman · ‎01-06-2022

Normal meaning, computer is just sitting there doing nothing i might have read some news earlier check facebook but this happens when iam not using it like when i walk out room to do sometime i come back and the computer has re booted?

why is this happening?

Prométhée · ‎01-07-2022

You have to watch carefully
the speaker can sometimes restart if it performs an update, normally we are warned
check if in the windows updates this could correspond

How do you see that it has restarted exactly?
If you do not use it, go to sleep, check, disable the sleep options to see if still the same

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BillHoffman · ‎01-21-2022

It is not windows updates as i look to see if this was the problem it is not.

what i see is i have to put in my windows code at the start same as fresh reboot, so anything i was doing is gone computer has restarted it's self.

Sleep options and shut downs are all turned off so this is not the problem as well

Thanks for any help you can give me as this is really troublesome 😞

Prométhée · ‎01-22-2022

I doubt it will give a result, but in case do the tests

Doesn't seem to be a temperature issue if you don't do anything at the time, but check

also check, I don't think this is the case here, but if you have micro power cuts and the computer is configured to restart ..
see in the bios, if you have an option, restart after power loss, disabled

I think you will need to contact your seller or hp for warranty support.

Sorry, I would like to tell you that I have a solution, but I' 'm afraid it's hardware

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judithtorres · ‎01-28-2022

I was facing the same issue but luckily problem was resolved after going through the link https://h30434.www3.hp.com/t5/Desktop-Knowledge-Base/tkb-p/desktop-knowledge-base /

Judith

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