Desktop repair unacceptable delay

[JillB7]

My son saved up for over a year, then owned his Omen desktop for a couple of months before it broke due to a defective part. We sent it in on 12/22/23 and were told it would be back in January. Then it was delayed until late February due to a delay in getting the part UDIMM 8GB DDR5-5200CL40Fury DA(M) RGB EX. Now it's delayed again until March! A family member in the computer industry says he could get a similar part today. This is completely unacceptable for a computer that was used for 3 months!!! When will we get this computer back???? At this point, just replace the computer!!

[JillB7]

To make me more upset, I just googled the part and I can buy it on Amazon for $35 and a similar on HP'S OWN WEBSITE for $65!!! Of course, we can't just get this because you have his computer. Please contact me and tell me how to resolve ASAP.

[Gaya1239]

Hi @JillB7,

Welcome to the HP Support Community

I understand your frustration with the delay in repairing your son's OMEN desktop PC. It's frustrating to experience such delays, especially after waiting for so long and being unable to use the computer for months.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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