Dual Screens, but I can only use one at a time...

crkm09 · ‎08-18-2017

So, I have two monitors (One is a LG, the other is a HP) and I can only connect one at a time. My Omen does have one for a display port (the big white chunky connector) and one for just a normal HDMI. I would love to have two screens at once, but I cant seem to have two monitors going at once. Can anyone please help?

banhien · ‎08-18-2017

@crkm09

What is your HP Omen ? Please check its label at the back.

@crkm09 wrote:
.... My Omen does have one for a display port (the big white chunky connector) and one for just a normal HDMI.

The Display port should be smaller or same size with the HDMI port, I believe that port is a DVI port. Again I need to know what is your machine.

Regards.

BH
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crkm09 · ‎08-18-2017

My machine is the HP Omen, not the big box, just the tower. Right now I have my LG plugged into it as my main display. But my HP monitor that I have wont work at all, and is plugged in via HDMI. There is no label on the back saying what type of PC it is. All I have is a model number.

banhien · ‎08-18-2017

Hi,

Since I don't know the product/model of your computer, sorry I can't help. Please try to get model/product from HP Support Assistant

(a) Double click HP Support Assisstant.

(b) It will give a screen with the following information.

(c) We only need to know the product number. Please do not post any other numbers

Regards.

BH
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crkm09 · ‎08-18-2017

X6F75AA#ABL

banhien · ‎08-18-2017

@crkm09 wrote:
X6F75AA#ABL

Hi,

That is the information we need. It is an OMEN by HP Desktop PC - 870-119 :

https://support.hp.com/us-en/product/omen-by-hp-870-100-desktop-pc-series/12079703/document/c0524108...

It has 2 sets of ports at the back. For video we only use

Figure : GeForce 960 ports

DisplayPort: 3
HDMI
DVI-I

and it Supports up to four displays at the same time.

Now my question: have you tried a different HDMI cable ?

Regards.

BH
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crkm09 · ‎08-18-2017

It worked! Thank you so much!

banhien · ‎08-18-2017

@crkm09 wrote:
It worked! Thank you so much!

Good afternoon.

You are welcome. It is much easier to know what is the machine

Have a good weekend.

Regards.

BH
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