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crkm09
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Message 1 of 8
713
Flag Post

Solved!

Dual Screens, but I can only use one at a time...

‎08-18-2017 05:10 PM

HP Recommended
Product: HP Omen (Tower)
Operating System: Microsoft Windows 10 (64-bit)

So, I have two monitors (One is a LG, the other is a HP) and I can only connect one at a time. My Omen does have one for a display port (the big white chunky connector) and one for just a normal HDMI. I would love to have two screens at once, but I cant seem to have two monitors going at once. Can anyone please help?

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Accepted Solutions
banhien
Level 19
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Message 6 of 8
Flag Post

‎08-18-2017 09:00 PM

HP Recommended
@crkm09 wrote:

X6F75AA#ABL

Hi,

 

That is the information we need.  It is an OMEN by HP Desktop PC - 870-119 :

 

   https://support.hp.com/us-en/product/omen-by-hp-870-100-desktop-pc-series/12079703/document/c0524108...

 

It has 2 sets of ports at the back. For video we only use

 

  

Figure : GeForce 960 ports
  1. DisplayPort: 3
  2. HDMI
  3. DVI-I

and it  Supports up to four displays at the same time.

 

Now my question: have you tried a different HDMI cable ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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7 REPLIES 7
banhien
Level 19
Level 19
96,734 65,447 12,531 21,593
Message 2 of 8
Flag Post

‎08-18-2017 05:41 PM

HP Recommended

@crkm09

 

What is your HP Omen ? Please check its label at the back.

@crkm09 wrote:

.... My Omen does have one for a display port (the big white chunky connector) and one for just a normal HDMI.

The Display port should be smaller or same size with the HDMI port, I believe that port is a DVI port. Again I need to know what is your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
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crkm09
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Message 3 of 8
Flag Post

‎08-18-2017 08:09 PM

HP Recommended

My machine is the HP Omen, not the big box, just the tower. Right now I have my LG plugged into it as my main display. But my HP monitor that I have wont work at all, and is plugged in via HDMI. There is no label on the back saying what type of PC it is. All I have is a model number.

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banhien
Level 19
Level 19
96,734 65,447 12,531 21,593
Message 4 of 8
Flag Post

‎08-18-2017 08:31 PM

HP Recommended

Hi,

 

Since I don't know the product/model of your computer, sorry I can't help. Please try to get model/product from HP Support Assistant

 

(a) Double click HP Support Assisstant.

(b) It will give a screen with the following information.

 

                prd_num.png

 

(c) We only need to know the product number. Please do not post any other numbers

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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crkm09
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Message 5 of 8
Flag Post

‎08-18-2017 08:49 PM

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X6F75AA#ABL

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banhien
Level 19
Level 19
96,734 65,447 12,531 21,593
Message 6 of 8
Flag Post

‎08-18-2017 09:00 PM

HP Recommended
@crkm09 wrote:

X6F75AA#ABL

Hi,

 

That is the information we need.  It is an OMEN by HP Desktop PC - 870-119 :

 

   https://support.hp.com/us-en/product/omen-by-hp-870-100-desktop-pc-series/12079703/document/c0524108...

 

It has 2 sets of ports at the back. For video we only use

 

  

Figure : GeForce 960 ports
  1. DisplayPort: 3
  2. HDMI
  3. DVI-I

and it  Supports up to four displays at the same time.

 

Now my question: have you tried a different HDMI cable ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
crkm09
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Message 7 of 8
Flag Post

‎08-18-2017 09:08 PM

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It worked! Thank you so much!

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banhien
Level 19
Level 19
96,734 65,447 12,531 21,593
Message 8 of 8
Flag Post

‎08-18-2017 09:13 PM

HP Recommended
@crkm09 wrote:

It worked! Thank you so much!

Good afternoon.

 

You are welcome. It is much easier to know what is the machine

 

Have a good weekend.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
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