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HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K0AV)
Microsoft Windows 11

Everytime i boot the victus laptop i get the "Hp battery alert" message ...I purchased this victus on may 2023 its just 6 months old and now i am facing this hp battery alert and in the below message, primary internal battery issue 601. I want to know how my six months pc is facing this... i trusted Hp and purchase this laptop...i do have the warranty but what if this issue appaeared just after the warranty period(after 1 year).Hp please see for this

1 REPLY 1
HP Recommended

Hi @VINIT_KADAM,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop battery.

Follow the below steps to perform the battery Test.

 

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

 

If the battery test fail, there is an issue with the battery and needs to be replaced.

 

If the battery test pass, Kindly refer to the steps on this link and let me know if that resolves the issue.

 

Also, Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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