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Toxiq
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Message 1 of 4
294
Flag Post

Exterior Omen light not working

HP Recommended
Omen X 2S Laptop
Microsoft Windows 10 in S Mode

Hey there,

 

I have a problem, whenever I try to light my exterior logo it doesn't turn on even though it says that it's turn on in the Omen Gaming Hub.

 

Thanks 🙂

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@Toxiq

 

I reviewed your post and I understand that the Omen light is not turning on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BOIS and chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Toxiq
Author
New member
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Message 3 of 4
Flag Post
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Hello there,

 

Thank you for responding to my question. I just updated the BOIS and still the exterior Omen Logo is not lighting up even though the program says so. I tried downloading the latest chipset ( Jul 3, 2020) but it says it's not supported by my laptop. The product name of my laptop is as follows: 7GM79EA#ABH. Thanks for the help and thank you for the warm welcome 🙂

 

 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,157
Message 4 of 4
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@Toxiq

 

Thank you for the information.

 

Looks like the feature is not supported on your computer. However, I recommend you contact support and check once.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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