Exterior Omen light not working

[Toxiq]

Hey there,

I have a problem, whenever I try to light my exterior logo it doesn't turn on even though it says that it's turn on in the Omen Gaming Hub.

Thanks 🙂

[The_Fossette]

@Toxiq

I reviewed your post and I understand that the Omen light is not turning on.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BOIS and chipset driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Toxiq]

Hello there,

Thank you for responding to my question. I just updated the BOIS and still the exterior Omen Logo is not lighting up even though the program says so. I tried downloading the latest chipset ( Jul 3, 2020) but it says it's not supported by my laptop. The product name of my laptop is as follows: 7GM79EA#ABH. Thanks for the help and thank you for the warm welcome 🙂

[The_Fossette]

@Toxiq

Thank you for the information.

Looks like the feature is not supported on your computer. However, I recommend you contact support and check once.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!