• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
Locked

‎12-26-2019 01:27 PM - edited ‎12-26-2019 01:28 PM

HP Recommended
Product: hp pavilion 690-0073w
Operating System: Microsoft Windows 10 (64-bit)

Hi, recently bought this hp pavilion 690-0073w and noticed some screen tearing while playing games. Freesync is turned on in the settings of my Acer CB272 monitor but I don't see the option to turn on Gsync in the Nvidia control panel. Is it possible to enable that somehow or is it disabled because of my monitor?

4 REPLIES 4

‎12-26-2019 02:05 PM

HP Recommended

@alexlujan21 

 

How do you connect your monitor ? The requirement is

 

         System Requirement: Must support DisplayPort 1.2 directly from the GPU

 

but your machine does not list Display port, only ports from motherboard. Please check again and use the right port.

 

    https://support.hp.com/us-en/document/c06425046

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-26-2019 02:35 PM

HP Recommended

Honestly, I'm not sure which port it is. I just connected the monitor to the open displayport in the back of the computer tower. 

Was this reply helpful? Yes No

‎12-29-2019 09:11 AM

HP Recommended

Banhien, his computer has an Nvidia GTX 1660 Ti video card. Also, with an i5-9400F cpu (which has no onboard graphics) the motherboard video port(s?) are capped off.

Was this reply helpful? Yes No

‎12-29-2019 09:14 AM

HP Recommended

Make sure you have the latest version of the Nvidia drivers.

 

Taken from PC World:

  • Right-click on the Windows desktop and select Nvidia Control Panel
  • Expand the Display section of the left-hand navigation pane and select Set up G-Sync
  • Check the “Enable G-Sync, G-Sync Compatible” box and select the Active Sync display you’d like to use if you have more than one monitor
  • Check the “Enable settings for the selected display model” box
  • Click “Apply” in the bottom-right

“If the above isn’t available, or isn’t working, you may need to go to Manage 3D Settings, click the Global tab, scroll down to Monitor Technology, select G-SYNC Compatible in the drop down, and then click Apply

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.